Logistics Policy
SECTION 1 Place An Order
Please fill in accurate recipient’s information like phone number, shipping address, and other order-related information. If the information you provided is incorrect, please contact us to modify in time before we ship, otherwise, any costs incurred will be your own responsibility. If the parcel cannot be delivered or lost due to the wrong information you have provided, we will not take any responsibility.。
SECTION 2 Shipments
Except for force majeure (including COVID-19, etc.)，we may ship out all orders within 2-3 business days of purchase.* Actual shipping time depends on the time recorded in the system of the logistics service provider in the place of delivery.You can track the logistics information through the official website or emails sent by us. If you have any questions, please contact our customer service email.
Please understand that delivery may be delayed during legal holiday.
Estimated Time Of Arrival
| Shipping Zone | Western U.S. | Eastern U.S |
| Order Confirmation & Processing |
0.5-1 Day | 0.5-1 Day |
| Dispatching & Shipping-Out |
0.5-1 Working Day | 0.5-1 Working Day |
| Shipping Time | 2 Day | 5-6 Day |
| Total Delivery Time | 3-4 Day | 6-7 Day |
Shipping times to your address vary depending on your location and selected shipping speed.
Due to shipping delays with COVID-19, logistics, customs, inaccurate address of the consignee and holidays, we cannot guarantee delivery dates.
SECTION 3 Delivery Fee
We offer free shipping on each paid order of $49 or more (excluding peripheral merchandise). On orders of fewer than $49, an $8-$12 shipping fee applies. We calculate shipping rates based on weight and transit distance（rates are exclusive of taxes, duties, and customs fees）.
SECTION 4 Logistics Service Provider
We do not ship to non-selling areas(specific to the actual, such as FPOs, APOs, P.O. Boxes, Alaska, Guam, Hawaii, or Puerto Rico). We also do not ship outside of the United States. We currently ship with UPS. The specific logistics service provider will be adjusted according to the actual needs of our business, and the designated logistics service provider is not supported.
SECTION 5 Returns
In case of return, please send the product back to us via UPS (designated logistics service provider) within X days after the return application is approved. If you need to return the goods due to quality problems, please prepay the shipping fee. The shipping fee will be refundable with the order payment after we have confirmed that the goods are accepted correctly. We will refuse to sign for the parcel with delivery fee to be collected.
Please understand that any shipping cost is non-refundable, incurred for returns due to non-quality issues, you need to pay it by yourself.
SECTION 6 Contact Us
If you have any questions or concerns about your order, please do not hesitate to reach out to our customer service team at support@choubaochina.com . We will reply to you in 48 hours on business days (the term “business days” mentioned in this policy refers to Monday to Friday,Chinese Standard Time, UTC+8, except for statutory holidays in China and the place where you stay) .